Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data with transparency and care.
Table of Contents
Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our services:
Information You Provide
- Account Information: Name, email address, phone number, business name, and industry
- Social Media Data: Instagram and TikTok account information (with your permission)
- Booking Data: Customer inquiries, appointment details, and payment information
- Communication Data: Messages sent through our platform and customer interactions
- Payment Information: Billing details and transaction history (processed securely by Stripe)
Information We Collect Automatically
- Usage Data: How you interact with our platform and features
- Device Information: IP address, browser type, operating system, and device identifiers
- Analytics Data: Website usage patterns and performance metrics
- Cookies: Small data files stored on your device to improve your experience
How We Use Your Information
We use your information for the following purposes:
Service Delivery
To provide and maintain our DM automation services
Customer Support
To respond to your inquiries and provide technical assistance
Business Operations
To process payments, manage your account, and improve our services
Communication
To send you important updates, service notifications, and marketing communications (with your consent)
Legal Compliance
To comply with applicable laws and regulations
Analytics
To understand how our services are used and improve user experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
Service Providers
With trusted third-party providers who help us operate our platform (e.g., Stripe for payments, hosting providers)
Legal Requirements
When required by law or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets
Consent
When you explicitly consent to sharing your information
Data Security and Protection
We implement comprehensive security measures to protect your data:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and authentication measures
Regular Audits
Regular security assessments and vulnerability testing
Staff Training
All team members are trained on data protection best practices
Incident Response
Comprehensive incident response procedures for any security breaches
Your Rights Under GDPR
As a data subject, you have the following rights under the General Data Protection Regulation (GDPR):
Right of Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data in certain circumstances
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests
How to Exercise Your Rights
Data Export
Use the "Export My Data" feature in your account settings
Contact Us
Email us at privacy@taskaapp.com
Account Deletion
Use the "Request Account Deletion" feature in your privacy settings
Account Settings
Update your personal information directly in your account settings
Response Times
Access and Portability Requests
Within 1 month (can be extended by 2 months for complex requests)
Rectification Requests
Within 1 month
Erasure Requests
Within 1 month (with 30-day grace period for account deletion)
Other Requests
Within 1 month
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
Account Data
Until you delete your account or request deletion
Transaction Data
7 years for accounting and tax purposes
Communication Data
3 years for customer support purposes
Analytics Data
2 years in anonymized form
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Address
Taska Ltd, London, UK
Need Help?
Have questions about our privacy practices or need assistance with your data? We're here to help.